1 reviews | Active since May 2016

02 Mar 2018, 11:17

Sage Pastel Custome Service

Was waiting for SAGE Pastel registrations for 40 mins. Someone answered the p-hone and put me through to SALES !!!!! Who put me back at the end of the queue at registrations !!!!! Having spent an hour on the phone I hung up!!!!

This is not the first time I have had a problem. Last time I tried to get some help the operator told me to take it or leave it !!!!! Very rude.

0
Replies (2)
Sage South Africa
Sage South Africa's reply02 Mar 2018, 11:20
Official

Dear Valued Customer

Thank you for raising your concerns.

We'd like to apologise for the frustrating experience. The Contact Centre's are inundated with calls regarding tax and financial year end.

In order to assist you, please can you send us your account details in order for us to make contact with you.

Kind Regards
The Sage Support Team

Sage South Africa
Sage South Africa's reply05 Mar 2018, 07:55
Official

Dear Valued Customer

We value your feedback & concerns provided.

Unfortunately we have not received your contact details in order to assist in further investigating and resolving your query.

Would you kindly provide us with your contact details or customer number.

Kind Regards
The Sage Support Team