Sage Pastel call centre takes ages before your call is answered !

Excellent support staff, but it takes ages before your call is answered. Sometimes more than an hour. Please add a queuing system so that at least you know what number you are in the que.

I understand that you can get busy but this has been a problem for many years.

I am referring to the pastel support call centre to be specific and can’t comment on all the other devisions.