1 reviews | Active since Sept 2015
Sage Pastel Call Center
It is seldom that I receive this level of service from a company call center!
I am an accountant by trade. I needed assistance with Pastel Partner's Bank Manager. Usually this entails some tweaking in the Language and Regional settings to be able to import a CSV document.
On this occasion there were many additional errors. After an initial call and trouble shooting of almost two hours it was not fixed. However the call agent, Lloyd Maine (Technical Support Consultant, Sage Pastel) refused to give up . He promised to call back the following day. He did exactly that and eventually after upgrading the build, running fixes, escalating the problem up the chain the problem was fixed.
I would personally not use any other accounting package than Sage's Pastel. This service was EXCELLENT!!!!
Good day ,
Thank you so much for taking the time to publish this compliment. We will most definitely pass on this message to Lloyd Maine.
This type of feedback is so important . It reignites the consultant's commitment and spirit. Just knowing that one's efforts has been acknowledged and they have made a difference in someone's life in a positive way, is one of the greatest motivators . Thank you for the acknowledgement and recognition.
Kind Regards
The Sage SA Team
Good day ,
Thank you so much for taking the time to publish this compliment. We will most definitely pass on this message to Lloyd Maine.
This type of feedback is so important . It reignites the consultant's commitment and spirit. Just knowing that one's efforts has been acknowledged and they have made a difference in someone's life in a positive way, is one of the greatest motivators . Thank you for the acknowledgement and recognition.
Kind Regards
The Sage SA Team