1 reviews | Active since Jun 2012
Sage Pastel - busy going down - no support! Not Existing at All!!!!
Pastel Support is the worst it has ever been. Not sure if they started to employ people with no knowledge or any s****s!!!! Last week I waited on the phone for 40 minutes and just could not wait anymore for any support. Today I tried the live chat on the web. This was 30 minutes ago and I am still waiting. This company will surely go down very quickly - seems they have a big lack of employing people with the necessary s****s to support their clients. This company will not survive if they carry on the way they are currently doing!!!!! They are going the same route as our other government companies in SA - down the toilet - no service - no support !!!! Taking a lot of money from your clients annually - but I think that money is surely not worth any support - because support is currently non-existence!
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Kind regards
The Sage SA Team
Thank you for your comment - please forward your information through to our customer care team so that they can investigate this for you . ***
Kind regards
The Sage SA Team
We terribly sorry that you see this as a generic response that is not our intention. All responses are read through and noted. We would like to actively communicate with you directly . We are aware that hold times is a huge problem, we have implemented alternative avenues to try and address the issue. We unfortunately are not able to address the issue without having your information and going into your account . This is why we request that your information be sent through to our customer care team so that they are able to address your issue and investigate and try and rectify the problem where possible.
Kind regards
The Sage SA Team
We terribly sorry that you see this as a generic response that is not our intention. All responses are read through and noted. We would like to actively communicate with you directly . We are aware that hold times is a huge problem, we have implemented alternative avenues to try and address the issue. We unfortunately are not able to address the issue without having your information and going into your account . This is why we request that your information be sent through to our customer care team so that they are able to address your issue and investigate and try and rectify the problem where possible.
Kind regards
The Sage SA Team