Sage Pastel Accounting does not support their own product

I'm not going to pay for support as this is not my problem but the program's. I did register my package every year since I bought it and NEVER did anyone tell me that my program is not supported any more. So, my program is registered until October 2019 and I therefor expect Pastel to get their program going until then. I did get through to support yesterday and the woman told checked everything and told me its a problem with the program. She was still trying to solve it when we got cut off at 5. According to ***alo Comalo (today's call) the support was not logged. Once again not my problem - it is Pastel's fault. If you buy something you should get support and feedback for the program. Not solving accounting problems (if you have that you pay for Pastel support) - solving program problems. You paid for everything advertised. If the program does not work when it's loaded you should not have to pay for support to get it going. It's of no use if it is in it's box and not working. My program does not print to PDF. YES, it IS correct in my settings and in my default printer but even if I choose PDF manually it prints to my Canon printer. ALL my other programs prints perfectly!! I insist that if a Pastel program is sold and the customer is told that they will also have to pay for annual support, they will not buy the program. If they don't mention that when you buy, it is their responsibility to do it. I still have my original box and it does not say anything about paying for support.