Sage / Pastel : a disgrace to the support service industry

An absolute service digrace to Pastel clients seeking support assistance on your call line. If you cared about your clients they would not need to hold endlessly and I mean endlessly and listen to your false promises that a consultant will be with you shortly, or further trash that support consultants are ready and waiting for your calls. Has one of your directors / owners / managers / assistant consultants ever tried to test the very poor service your offer your clients. A service disgrace to the industry. High call volumes means a new strategy as in providing more support staff or whatever your leadership can decide. have they the capacity to care for their customers