GD
Gurudas D
1 reviews | Active since Apr 2024
02 Feb 2026, 09:57
SAGE OVER CHARGING ON DEBIT ORDERS
Last week, I complained about being overcharged on my subscription. I went through my statements, and I have come to learn that this, has been happening since March 2024.
I phoned Sage the whole day, and I was put through to different departments, and no one could help me. At last I was told to phone Netcash, who was also not able to help me. Surely SAGE should be able to see how much money is being collected from their clients. A consultant was to phone me but did not get back to me. In the meantime, I am out of funds.
This is ********* business practice; I would advise people to stay away from businesses like this.
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Replies (2)
Sage South Africa's replyOfficial
02 Feb 2026, 11:33Good day Johnathan,
Thank you for bringing this to our attention. We have been advised that an agent has been in touch with you in this regard. They are investigating this on your behalf.
Kind regards
The Sage SA Team
Thank you for bringing this to our attention. We have been advised that an agent has been in touch with you in this regard. They are investigating this on your behalf.
Kind regards
The Sage SA Team
Sage South Africa's reply02 Feb 2026, 11:33
Official
Good day Johnathan,
Thank you for bringing this to our attention. We have been advised that an agent has been in touch with you in this regard. They are investigating this on your behalf.
Kind regards
The Sage SA Team
Thank you for bringing this to our attention. We have been advised that an agent has been in touch with you in this regard. They are investigating this on your behalf.
Kind regards
The Sage SA Team
GD
Gurudas D's updateReviewer Update
02 Feb 2026, 11:47Yes, she phoned. We have discovered that I have been overcharged by 17,000 on my Sage One account.
Clearly there should be a procedure on your part to avoid these issues.
She is from the Xpress department, and I am waiting for a call from the Cloud department and hoping this will happen today. 17,000 is a lot of money
Clearly there should be a procedure on your part to avoid these issues.
She is from the Xpress department, and I am waiting for a call from the Cloud department and hoping this will happen today. 17,000 is a lot of money
GD
Gurudas D's update02 Feb 2026, 11:47
Reviewer Update
Yes, she phoned. We have discovered that I have been overcharged by 17,000 on my Sage One account.
Clearly there should be a procedure on your part to avoid these issues.
She is from the Xpress department, and I am waiting for a call from the Cloud department and hoping this will happen today. 17,000 is a lot of money
Clearly there should be a procedure on your part to avoid these issues.
She is from the Xpress department, and I am waiting for a call from the Cloud department and hoping this will happen today. 17,000 is a lot of money