CR
Christine R
1 reviews | Active since Feb 2020
28 Jan 2021, 09:42
SAGE ONLINE SUCKS!
REALLY SAGE??? 10 days of having "technical issues"!!!! Never mind that I have to try and run my business and send out statements this month. PATHETIC.
You can kiss this customer goodbye. I'm moving onto XERO Accounting.
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Christine R's updateReviewer Update
29 Jan 2021, 11:41Dear Heidi Lamberton,
Thank you for taking the time to respond to my message.
Unfortunately, sending out updates of the problem does not help me, and hundreds of other business owners to run my/their businesses.
I appreciate that your technical team is working hard to resolve the problems.... However, coming from a software development background myself - I know that there should always be roll back procedures in place.
Bottom line: Your technical team mucked up... your backups and roll back procedures where either completely flaunted or wholly inadequate.
This is simply unacceptable for a company of your size with the revenue available to you with the amount of users you have using your software.
So, I will be proceeding to move to another accounting system, and I will council others to do the same. The negative financial impact to your business of losing clients should hopefully force your business owners to ensure proper procedures are in place for preventing a repeat in the future.
Christine
Thank you for taking the time to respond to my message.
Unfortunately, sending out updates of the problem does not help me, and hundreds of other business owners to run my/their businesses.
I appreciate that your technical team is working hard to resolve the problems.... However, coming from a software development background myself - I know that there should always be roll back procedures in place.
Bottom line: Your technical team mucked up... your backups and roll back procedures where either completely flaunted or wholly inadequate.
This is simply unacceptable for a company of your size with the revenue available to you with the amount of users you have using your software.
So, I will be proceeding to move to another accounting system, and I will council others to do the same. The negative financial impact to your business of losing clients should hopefully force your business owners to ensure proper procedures are in place for preventing a repeat in the future.
Christine
CR
Christine R's update29 Jan 2021, 11:41
Reviewer Update
Dear Heidi Lamberton,
Thank you for taking the time to respond to my message.
Unfortunately, sending out updates of the problem does not help me, and hundreds of other business owners to run my/their businesses.
I appreciate that your technical team is working hard to resolve the problems.... However, coming from a software development background myself - I know that there should always be roll back procedures in place.
Bottom line: Your technical team mucked up... your backups and roll back procedures where either completely flaunted or wholly inadequate.
This is simply unacceptable for a company of your size with the revenue available to you with the amount of users you have using your software.
So, I will be proceeding to move to another accounting system, and I will council others to do the same. The negative financial impact to your business of losing clients should hopefully force your business owners to ensure proper procedures are in place for preventing a repeat in the future.
Christine
Thank you for taking the time to respond to my message.
Unfortunately, sending out updates of the problem does not help me, and hundreds of other business owners to run my/their businesses.
I appreciate that your technical team is working hard to resolve the problems.... However, coming from a software development background myself - I know that there should always be roll back procedures in place.
Bottom line: Your technical team mucked up... your backups and roll back procedures where either completely flaunted or wholly inadequate.
This is simply unacceptable for a company of your size with the revenue available to you with the amount of users you have using your software.
So, I will be proceeding to move to another accounting system, and I will council others to do the same. The negative financial impact to your business of losing clients should hopefully force your business owners to ensure proper procedures are in place for preventing a repeat in the future.
Christine