J
Justus
1 reviews | Active since Jun 2022
13 Sept 2024, 08:53
Sage Online perhaps not so great?
Sage online is often heard advertising how convenient and easy its service is for small businesses in South Africa. It is, mostly. I have a number of times had to postpone issuing critical invoices because the site isn't accessible. In fact, right now, I am waiting in a virtual que, unable to issue invoices and print delivery notes for a time critical delivery because their site is "experiencing a high volume of traffic". Ironic that I am using this wait time to review their service. (Been waiting for 12minutes with an initial wait time of 1 minute). Nice.
I am a big supporter of online services like this, but really, it needs to work and always work.
Helpful (0)
Replies (3)0
Replies (3)
Sage South Africa's replyOfficial
13 Sept 2024, 10:59Good morning, Justus,
Thank you for taking my call. Please share screenshots once you are back in office. I'll keep you posted on the progress from the Cloud Operations team.
Thank you for taking my call. Please share screenshots once you are back in office. I'll keep you posted on the progress from the Cloud Operations team.
Sage South Africa's reply13 Sept 2024, 10:59
Official
Good morning, Justus,
Thank you for taking my call. Please share screenshots once you are back in office. I'll keep you posted on the progress from the Cloud Operations team.
Thank you for taking my call. Please share screenshots once you are back in office. I'll keep you posted on the progress from the Cloud Operations team.
J
Justus's updateReviewer Update
13 Sept 2024, 16:41Thanks for making contact Rentia, here, and the phonecall. The explanation (too many users due to financial year end) makes sense, but as discussed the symptoms are not quite as your site host has explained to you.
It still makes me wonder whether a cloud solution like this is viable if the site host is not quite reliable (I use multiple other cloud based services and their service is reliable).
That being said, I did ultimately manage to issue the invoices I needed to this morning (albeit with a bit of a struggle) and the Sage Online service worked the way I expect it to when I had to do quoting this afternoon.
It still makes me wonder whether a cloud solution like this is viable if the site host is not quite reliable (I use multiple other cloud based services and their service is reliable).
That being said, I did ultimately manage to issue the invoices I needed to this morning (albeit with a bit of a struggle) and the Sage Online service worked the way I expect it to when I had to do quoting this afternoon.
J
Justus's update13 Sept 2024, 16:41
Reviewer Update
Thanks for making contact Rentia, here, and the phonecall. The explanation (too many users due to financial year end) makes sense, but as discussed the symptoms are not quite as your site host has explained to you.
It still makes me wonder whether a cloud solution like this is viable if the site host is not quite reliable (I use multiple other cloud based services and their service is reliable).
That being said, I did ultimately manage to issue the invoices I needed to this morning (albeit with a bit of a struggle) and the Sage Online service worked the way I expect it to when I had to do quoting this afternoon.
It still makes me wonder whether a cloud solution like this is viable if the site host is not quite reliable (I use multiple other cloud based services and their service is reliable).
That being said, I did ultimately manage to issue the invoices I needed to this morning (albeit with a bit of a struggle) and the Sage Online service worked the way I expect it to when I had to do quoting this afternoon.
Sage South Africa's replyOfficial
13 Sept 2024, 17:03It's a pleasure, and again apologies for any. Glad you could issue the invoices. I'll keep you posted on WhatsApp
Sage South Africa's reply13 Sept 2024, 17:03
Official
It's a pleasure, and again apologies for any. Glad you could issue the invoices. I'll keep you posted on WhatsApp