Sage Online Accounting - thin on customer communications

We have used Sage for years now and have generally not had too many complaints. I would have given Sage a solid 3 or 4 star review on a normal Wednesday. The online accounting service has been offline for 4 days now. Communications have been somewhat thin... the robotic response “we are aware of the problem” becoming ever thinner without explaining what the problem is and when the platform will be back online.

Sage - please communicate. When do you expect to restore service? How many days / weeks do you expect to be down? What happened? Is our data safe?