Sage One their heads in the cloud

Anyone contemplating Sage One Cloud Accounting think again. They offer bank feeds which in theory works well as long as you are not an FNB client. And they offer 24hr support service which sounds good except it means you wait for 24hrs to get through to the support by phone or online.

My bank feeds with FNB were working perfectly up to 12 March when it suddenly stopped and I mailed the support no reply. Then I tried calling and you are told your call will be answered in 41 mins (if your lucky). Then I tried " Live support" well I started off at no32 in the queue after 2 hours I was no 8 went to do something for 5 mins came back and was back at no 28 in the queue without a response to my query . By day 3 I had lost my sense of humour and my messages were less than complimentry and low and behold I got an answer. "We are having a problem with FNB" so I was left to guess whether the problem would be for a day , a month , a year . fantastic so I am left with having to make a decision without too many facts.

Great Sage your heads are in the clouds along with your accounting package