Sage one Online : No response from Support when requesting detail
<p>I have sent a query to support (and resent it three times) over the last month. As it is a request to get all the information from Sage One Online - they have completely ignored it.</p> <p> </p> <p>The subscription is finished and the company is closed (the main member died). His family have requested the information to finalise everything - Sage one Accounting does not bother responding. </p> <p> </p> <p> </p> <p> </p>
Sage One contacted me. They said it was a person in another department who needs to resolve this and they would arrange I receive a phonecall (I'm still waiting on this phoncall). A temporary 'fix' was done allowing three days access and Iwas advised by email. As one of the days was a public holiday and the email went to 'junk mail' I did not receive it until AFTER the 3 day period.
On requesting they actually talk to me and give a few days grace so the work can be scheduled, I received a facetious email giving line by line (including pictures) instruction on how to pay for the subscription.
I will pay the ransome sage one accounting demands and I will politely outline exactly how Sage One Accounting actually works, the wonderful ease of use and other benefits including the inability to access your personal data if you no longer wish to use them.
Sage One contacted me. They said it was a person in another department who needs to resolve this and they would arrange I receive a phonecall (I'm still waiting on this phoncall). A temporary 'fix' was done allowing three days access and Iwas advised by email. As one of the days was a public holiday and the email went to 'junk mail' I did not receive it until AFTER the 3 day period.
On requesting they actually talk to me and give a few days grace so the work can be scheduled, I received a facetious email giving line by line (including pictures) instruction on how to pay for the subscription.
I will pay the ransome sage one accounting demands and I will politely outline exactly how Sage One Accounting actually works, the wonderful ease of use and other benefits including the inability to access your personal data if you no longer wish to use them.
Dear Jay10
Thank you for allowing us the opportunity to assist in resolving your query.
A Support Manager has been in contact with you.
We do apologize for the lack of assistance provided to you. All concerns raised will be addressed accordingly.
We appreciate the time that you have taken to provide us with your feedback and undertake to get the query resolved as efficiently as possible.
Kind regards
Sage One Accounting Support
Dear Jay10
Thank you for allowing us the opportunity to assist in resolving your query.
A Support Manager has been in contact with you.
We do apologize for the lack of assistance provided to you. All concerns raised will be addressed accordingly.
We appreciate the time that you have taken to provide us with your feedback and undertake to get the query resolved as efficiently as possible.
Kind regards
Sage One Accounting Support
Dear Jay10
Please can you provide a user name or customer number so that we can make contact with you?
We have requested this on the initial complaint lodge but have not received a response.
We await to hear from you to get this resolved as efficiently as possible.
Kind Regards
The Sage Support Team
Dear Jay10
Please can you provide a user name or customer number so that we can make contact with you?
We have requested this on the initial complaint lodge but have not received a response.
We await to hear from you to get this resolved as efficiently as possible.
Kind Regards
The Sage Support Team