SAGE ONE FALSE impression

Item: Sage South Africa
Rating: 1
Author: Michael O

When you call SALES SAGE answers the call within 1min. No matter what time during the day or which day of the week you call SUPPORT there is a recorded message that tells you "we are experiencing higher than normal call volumes" <-- if they are ALWAYS experiencing higher than normal volumes, the volumes are normal and you should sell fewer products or employ more people??? SAGE??

Never takes less than 10min on hold to speak to someone.

My problem needs to be fixed by a developer. I have invited support and CANCELED the first invite after 4 - 5 working hours

The second invite has now been running for 2 hours NO RESPONSE

I can not USE the service I am paying for...

Helpful (0)

Replies (2)

Michael O's updateReviewer Update

26 Apr 2018, 09:53

Okay, I have received a response from an agent. She was very friendly and explained the process to me. (therefore once you get hold of support, the people are friendly and provide answers and give estimated timelines) Please ONLY play the recorded message when it is relevant or consider employing more support staff.

Michael O's update26 Apr 2018, 09:53

Reviewer Update

Sage South Africa's replyOfficial

26 Apr 2018, 15:48

Dear mikeytheman

We are so glad that you have received assistance.

We sincerely apologise for the wait times during the last 2 months. We have been inundated with VAT change and Financial year end queries. This message will be removed once this period is over.

Regards,

Sage SA

Sage South Africa's reply26 Apr 2018, 15:48

Official

Dear mikeytheman

We are so glad that you have received assistance.

We sincerely apologise for the wait times during the last 2 months. We have been inundated with VAT change and Financial year end queries. This message will be removed once this period is over.

Regards,

Sage SA