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OldSage O

1 reviews | Active since Apr 2018

17 Apr 2018, 16:39

Sage One Cloud Accounting....STAY AWAY, the trouble is not worth it!

Sage One or Sage online Cloud Accounting, whatever they called themselves now....stay away, its not worth it, they don't respond to emails, they don't pick up the phones.

I cannot import my bank statements from FNB, it says error contact Sage One, but no one is picking up!!

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Replies (3)
Sage South Africa
Sage South Africa's reply17 Apr 2018, 16:44
Official

Dear Valued Customer


Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.


In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.


Kind Regards
The Sage SA Team

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OldSage O's update17 Apr 2018, 17:08
Reviewer Update
Back to waiting...
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OldSage O's update18 Apr 2018, 12:30
Reviewer Update
Sage finally got back to me, and resolved my issue. Here is the rule: Complain here first (I got a response within 5 minutes), don't call or email them, it does not work. Advice to Sage: Invest and upgrade your Call Centre.