1 reviews | Active since Sept 2012
Sage One Accounting system unreliable; support non-existant
Banking not working for more than 3 months; no response and no resolution from Sage
Sage one accounting billing not working; can't invoice, complete VAT, collect cash - Sage requires 3 weeks to fix. SAGE - you are ****ING businesses with your POOR support and unreliable system
Dear Evana
We sincerely apologise for the frustration and dissatisfaction you feel from our support desk.
Please allow us the opportunity to escalate this and have it resolved as quickly as possible.
Kindly send us your Sage Accounting RegID or Sage account number to make contact with you and assist further.
To find your RegID, please open the application > Click the 'Contact Support' icon and send us the number beginning with 'MBR-'
We await this information to contact you directly.
Regards
Sage SA
Dear Evana
We sincerely apologise for the frustration and dissatisfaction you feel from our support desk.
Please allow us the opportunity to escalate this and have it resolved as quickly as possible.
Kindly send us your Sage Accounting RegID or Sage account number to make contact with you and assist further.
To find your RegID, please open the application > Click the 'Contact Support' icon and send us the number beginning with 'MBR-'
We await this information to contact you directly.
Regards
Sage SA
Dear Evana
Thank you very much.
A support consultant will reach out to you within the next hour.
Regards
Sage SA
Dear Evana
Thank you very much.
A support consultant will reach out to you within the next hour.
Regards
Sage SA
Dear Evana
Your query has been escalated to our Developers to correct as high priority.
Unfortunately the process of the correction does take 24-48hrs. Because this was only logged today, you will receive feedback on Monday.
Regards
Sage SA
Dear Evana
Your query has been escalated to our Developers to correct as high priority.
Unfortunately the process of the correction does take 24-48hrs. Because this was only logged today, you will receive feedback on Monday.
Regards
Sage SA
Dear Evana
Thank you for that feedback.
We will investigate the earlier logs and action internally. We are really sorry about that. Its on highest priority and will be attended to first thing on Monday.
With regards to the banking - Business Banking Profiles denies access to any integration of Bank feeds. Please refer to communication between the support team and yourself on 13 March 2018.
Further update to follow on Monday.
Regards
Sage SA.
Dear Evana
Thank you for that feedback.
We will investigate the earlier logs and action internally. We are really sorry about that. Its on highest priority and will be attended to first thing on Monday.
With regards to the banking - Business Banking Profiles denies access to any integration of Bank feeds. Please refer to communication between the support team and yourself on 13 March 2018.
Further update to follow on Monday.
Regards
Sage SA.
Dear Evana
A Consultant will be in touch with you shortly.
Regards,
Sage SA
Dear Evana
A Consultant will be in touch with you shortly.
Regards,
Sage SA