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Leanne R/N

1 reviews | Active since Apr 2019

01 Apr 2019, 13:23

Sage one accounting South Africa

Sage one accounting: Although the software is average ( I still have some glitches) The customer service is appalling. With technical issues during the past year I have emailed the company and NO ONE has ever responded. Our annual payment was now due, payment was made last week Thursday and now silence. Our system has now been turned off and NO ONE is getting back to us. -The help center rang for 20 minutes. -The online support chat is always busy and they never get back to you. -No one responds to emails

I finally tried calling new sales and they answered within 30 seconds! So they are happy to help when they want to sell you the product but when assistance is needed there is no one around. We finally got the following email address to forward our query to ( which was sent at 9:44am and we STILL have no response at 1:18pm ( **********

We have numerous requests for quotes and invoices and we CANNOT ACCESS OUR ACCOUNTING SYSTEM AS THEY HAVE BLOCKED US EVEN THOUGH PAYMENT HAS BEEN MADE.

Has anyone tried Xero? are they better, problem is we need a refund for the annual fee we just paid and I do not know if Sage if ever going to get back to us.

0
Replies (3)
Sage South Africa
Sage South Africa's reply01 Apr 2019, 14:03
Official
Good day Leanne, 

Thank you for your comment - please will you be able to send your information through to our Customer Care Team - so that they and try and assist you where possible . *** 

Kind regards 
The Sage SA Team 
LR
Leanne R/N's update01 Apr 2019, 14:09
Reviewer Update
Thanks, I sent an email to that address ( ********** ) 41 minutes ago ,after seeing the same email posted under other hello peter reviews, and still have had no response and our entire accounting system is still down.
LR
Leanne R/N's update01 Apr 2019, 15:07
Reviewer Update
Thank you, it is finally back online after this complaint. However no one from sage has contacted me by email. The only contact we have had is the above comment on hello peter Please can we have better customer service and mail addresses that reply to us.