SAGE One accounting profile locked - payment was made.

I have sent numerous e-mails, with proof of payment. My client has been locked out of their profile since January, payment was made on the 1st of December 2020. They still can't access their profile or do any transactions. In the mean time they need to submit VAT to SARS, who will be held accountable for the penalties and interest raised by SARS for late submissions.

The contact centre is just as pathetic I only get automatic responses saying this will be rectified in 48 hours, guess what it has been more than a week, with no response to my query.

Thandile Mayekiso I am really upset with the way you are handling the situation. We have sent you the proof of payment I have sent follow up e-mails with no response. Please sort this out. SAGE received the money but they are not giving the service paid for.