BW
Brian W
1 reviews | Active since Jan 2016
27 Jan 2021, 14:44
Sage One Acccounting - Kaput!!
Into week 2 now and the Sage One Online accounting system is still crashed and burning. I can't even log in to cancel my account, together with years of accounting history which must now be manually resurrected. Shocking state of affairs.
Goodbye Sage Accounting!!!
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Replies (2)BW
Brian W's updateReviewer Update
27 Jan 2021, 17:31Thanks, but no thanks. I was a long time user of Sage MyMoney until you pulled the plug on it. I upgraded to Sage One and endured continual duplications of Credit Card transactions in my bank feeds and no resolution after giving up with support staff. In more recent months since the change in your bank feeds service provider, it has been a nightmare to get my feeds to be set up and work smoothly. The latest debacle has shattered my confidence in Sage completely, and I can't even log in to close my account despite being an accredited Sage One adviser. Sorry, but I have invested this week in QuickBooks and will close my Sage Account account when I can log in successfully. (I try a few times every day.) Take care, BW.
BW
Brian W's update27 Jan 2021, 17:31
Reviewer Update
Thanks, but no thanks. I was a long time user of Sage MyMoney until you pulled the plug on it. I upgraded to Sage One and endured continual duplications of Credit Card transactions in my bank feeds and no resolution after giving up with support staff. In more recent months since the change in your bank feeds service provider, it has been a nightmare to get my feeds to be set up and work smoothly. The latest debacle has shattered my confidence in Sage completely, and I can't even log in to close my account despite being an accredited Sage One adviser. Sorry, but I have invested this week in QuickBooks and will close my Sage Account account when I can log in successfully. (I try a few times every day.) Take care, BW.
BW
Brian W's updateReviewer Update
18 Feb 2021, 16:23After failing again to be able to make meaningful contact with Sage One, this looks like the closest I will get to advising that I have closed off my Sage accounts and placed stop payment instructions with my bank to dishonour any debit orders. I have tried to advise you by emailing the 'debitorderform@accounting...' address on your statement but my mail was returned as being undeliverable. I have also called your contact centre and was redirected a number of times, having to listen to prerecorded messages of 'how to transfer your sage accounts' each time before the next phone extension would ring. Frustration was the victor and I terminated the call.
BW
Brian W's update18 Feb 2021, 16:23
Reviewer Update
After failing again to be able to make meaningful contact with Sage One, this looks like the closest I will get to advising that I have closed off my Sage accounts and placed stop payment instructions with my bank to dishonour any debit orders. I have tried to advise you by emailing the 'debitorderform@accounting...' address on your statement but my mail was returned as being undeliverable. I have also called your contact centre and was redirected a number of times, having to listen to prerecorded messages of 'how to transfer your sage accounts' each time before the next phone extension would ring. Frustration was the victor and I terminated the call.