DT
David T

1 reviews | Active since Feb 2022

28 Feb 2022, 14:48

Sage Non Existent Support

28 Feb 2022. Started phoning for support at 11h30, My Customer no is LAB0108 The problem i had was Bank Manager's import of the Statement caused my Pastel to hang. I spoke to 3 agents, all calls were dropped one was even redirected to Payroll. I re-loaded pastel, re registered to clear all the bugs, re loaded my Co still not working. 3 Attempts, 3 cut off calls and an annoying voice to join the queue again. I eventually gave up at 14h09 today. A total waste of my day by useless agents who just cut you off............nearly 4 hours of hanging on for nothing!!!!

I am still not sorted.

0
Replies (1)
Sage South Africa
Sage South Africa's reply02 Mar 2022, 12:18
Official
Good day David, 

Hope you are well - we have been advised that your comment has been attended to and you have been assisted by one of out support consultants. 

Kind regards 
The Sage SA Team