SAGE - No Service

Afternoon,

We want to disclosure and share our total unhappiness towards services received from SAGE team (excluding TJ Liphoto which were up to his department – very helpful and friendly).

I have send 3x different emails asking that we are guided step by step and to book a time frame for tomorrow for SAGE team to assist us. This is the first time we are using SAGE and struggled to get the software downloaded. What is the whole purpose of providing us with a set of email addressed for a support team if we need help, -and when reaching out we are told to follow the “step by step” procedure?? We did follow step by step and are still struggling!!

We have been in the industry of business for over 30 years, -we are totally shock at the non-schalant way of service provided by the SAGE team. No pride in trying to assist paying customers and helping them to sort out a problem.

We filled in some forms to register for SAGE program. I think our first debit order will go off end Oct./beginning Nov.24 PLEASE CANCEL OUR SUBSCRIPTION WITH IMMEDIATE EFFECT AND SEND US PROOF OF CANCELLATION ASAP!!! This is NOT the type of service/s we signed up for. No pride in making a difference in a company and being supportive to client who potentially have a part in paying your pay end of the month.

I send this message via email yesterday to SAGE - upto this morning, and after sending another request of confirmation of cancellation of SAGE package, -no one at SAGE made an effort to reply to my email. REF: HD***6

Awaiting confirmation of cancellation of agreement and debit order. Isabel & Raymond *** Raymond: ***