MG
Malini G
1 reviews | Active since Sept 2018
07 Mar 2022, 15:34
Sage - No answer - Disgusted at service
Please note I have spent the better part of this afternoon trying to reach someone. There has been no answer on the following numbers, how is someone supposed to be assisted This service is appalling • *** • *** • *** • *** • *** • *** • *** • *** Not one time was my call answered it just rang and rang. I have even emailed *** I am truly shocked at how unprofessional that you can let a customer who pays you for telephonic support have their calls not answered when they are trying over 50 times
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Sage South Africa's replyOfficial
08 Mar 2022, 17:10Good day Malini,
Hope you are well - unfortunately we had unforeseen and uncontrollable issues with our telephone lines yesterday which have since been sorted . We were unable to make or receive calls - But in saying that our teams were available to assist via emails and chats channels. Please will you let us know if you still require assistance. One of our customer care consultant's did try and reach out to you earlier telephonically but was not successful in reaching you.
Kind regards
The Sage SA Team
Hope you are well - unfortunately we had unforeseen and uncontrollable issues with our telephone lines yesterday which have since been sorted . We were unable to make or receive calls - But in saying that our teams were available to assist via emails and chats channels. Please will you let us know if you still require assistance. One of our customer care consultant's did try and reach out to you earlier telephonically but was not successful in reaching you.
Kind regards
The Sage SA Team
Sage South Africa's reply08 Mar 2022, 17:10
Official
Good day Malini,
Hope you are well - unfortunately we had unforeseen and uncontrollable issues with our telephone lines yesterday which have since been sorted . We were unable to make or receive calls - But in saying that our teams were available to assist via emails and chats channels. Please will you let us know if you still require assistance. One of our customer care consultant's did try and reach out to you earlier telephonically but was not successful in reaching you.
Kind regards
The Sage SA Team
Hope you are well - unfortunately we had unforeseen and uncontrollable issues with our telephone lines yesterday which have since been sorted . We were unable to make or receive calls - But in saying that our teams were available to assist via emails and chats channels. Please will you let us know if you still require assistance. One of our customer care consultant's did try and reach out to you earlier telephonically but was not successful in reaching you.
Kind regards
The Sage SA Team