Sage keeps disappointing with customer aftercare service

This will be the 2nd time I have been motivated to write a review on the very same company months later due to their continuous lack of customer service. I am still waiting for someone to reply to my emails after the 3rd email sent to sort out an account query that was supposed to have been sorted out last year already. I'm sure if I mailed their sales department enquiring about one of their products, I would get an immediate response. But unfortunately anything admin or accounts related, seems to get lost in the void. Truly disappointed with this level of service coming from a reputable company such this.