Sage is too important to attend to a hello peter review

I wrote a review on Sage on 11 May 2021 and no response from them, instead they gave one of their partners my details to get in touch with me and his email read, "My Account Manager at Sage has asked me to contact you with regard to your complaint regarding getting help at Sage to move your system from your laptop to your desktop" not for free but at a per hour costing. It is evident that Sage is not interested in assisting ex-customers instead they pass it on to a third party. All I want to know is why i am getting an error when i try and open up pastel on my desktop and what I need to do to resolve it.