SAGE IS TERRIBLE WITH FEEDBACK AND INFORMATION TO CLIENTS

Very ****ty service, first the emails did not send as it should have for over 2 months. Now I cannot update my bank feeds.

The emails they send is post their changes and mess. And not at all relevant to people's queries. Will not recommend this package to ANYONE!!!!!

Q&A Updated: 09/11/2020 - We have made progress and resolved Questions 3, 7 and 9. We've received a few questions from customers since our latest release, which included a new implementation of Sage Bank Feeds. We've put together a consolidated list of the common questions and have provided answers: 1. How do I link my bank feeds, and why do I need to link them again? • The Bank Feeds release that went live on Thursday morning was a release that was completed in collaboration with the Global team. • The release was prioritised to provide our customers with an improved experience, better performance and stability. • As Sage does not store your bank login details, we are unable to automate the re-connection of bank accounts. • We created a step-by-step video to guide you through the relinking of bank accounts process. You can find the video here. • Please note that it may take up to 24 hours for the process of relinking to be completed. 2. I am getting an Error 402 message. What does it mean? • The credentials you have entered to link your bank account information may be incorrect. • Please carefully re-enter all the information and make sure that it is correct. 3. I have one internet banking profile and multiple bank accounts, and my transactions are not reflecting. What is the problem? • This issue has been resolved and all transactions are now pulling through. 4. I don't see my transactions. What could be the problem? • Sage Bank Feeds syncs with Yodlee at three scheduled intervals during the day, at 10:30, 18:30 and 01:30. • Please check again after the next syncing interval. • Please note that only Processed Bank transactions will be downloaded. We do not allow for "Pending" Transactions. 5. When I try to link a bank account, I get an error message saying "We are unable to process your request." What is the problem? • We have identified the problem and are currently working on implementing a solution. 6. I have linked an account, but it appears that the system is hanging. What is the problem? • It may appear that the system is hanging, and you may see a turning circle on your computer screen. • You see it because the system is linking with your bank. • Please note that the process may take up to 15 minutes to complete the link, and up to 24 hours to activate it. 7. I am getting an unexpected error code. What does it mean? • To resolve this issue, please go to Company Settings > Company Details and ensure that the Postal Code is accurate and in the right place. 8. One or more of my bank accounts across multiple companies are not syncing, but some other accounts are. What could be the problem? • Please ensure that if you have auto-sync enabled on your accounts, that you enable it for all your accounts in Bank Feeds Setting. 9. I can only see banks from the USA on the "Connect my bank" screen. What is the problem? • This issue has been resolved and you should now only see ZA bank feeds. 10. I am getting an error that my Sage Bank Feed requires authorization. What do I do? • This is a standard error message that appears when a multi-factor authentication bank account has failed to link. • To solve this, navigate to Manage Bank Feeds > Update Login Details and re-enter your credentials. Please ensure you accept the authentication from your bank. 11. I am receiving login notifications from my bank at certain intervals during the day since connecting my account to Sage Bank Feeds. Why is this happening? • In order to scan your linked bank account for new transactions, our third-party provider connects to your account at certain intervals during the day so that it can pull any new transactions into Sage Bank Feeds. • This connection results in a standard notification being sent from your bank. Please still reach out if you experience an issue or have a question that's not in this list. We'll provide an update to this Q&A as soon as we have more to share.