SAGE - *********** & ********* BEHAVIOR

Pre-amble:

In replying to a comment on the Sagecity.co.za I typed up a reply to a comment, when I hit the post option I was then hit with some or other error that I could not post my reply, personally I feel it more than coincidental that my reply that painted a not so pretty image of Sage could not be posted with an error message from the very same crowd that I was not painting a pretty picture of.

Here goes my reply that could not be posted on Sagecity.com

Heidi,

With all due respect all responses such as yours from Sage in my personal point of view and experience are tantamount to lip service and not a stich more.

For many years now I (I would assume many many others too) have had enough of Sage's pathetic customer service and support, I actually would not even call it pathetic as that would actually be giving it to much credit.

I go into cold sweats if I am forced to and have no other option to call your ''support" consultants, we either have to wait up to 60min for them to answer and when they do it can be as long on the line with them as they generally cannot assist and quite often dish out misinformation that further compounds whatever issue/challenge one has.

Sage talks a big talk about assisting business, making them more efficient, improving sales, profit margins.....etc. - in reality Sage is more often quite the exact opposite I would guess to say that over the course of about 5 years I've wasted and lost 150 hrs of my personal time, that's about 6.25 days’ worth of my life that Sage has drained out of my time down the toilet, time I could have spent on my business, time that I have lost with my family because I have had to put in overtime to cover the time that I lost in running my business. For me time is prob the most valuable thing in life, once taken or ****** it can never ever be replaced - I take huge exception to time *******.

Amazing how when we call in and "press two for sales" a sales consultant answers your call very quickly, conversely ''press one for support'' and you can wait up to 60min for a support consultant to answer - Quite telling this - Sage will employee enough Sales Consultants to sign up new business (that it knows it cannot service and support) but will spend as little as possible on Support and Support consultants??????? - Makes me think.

Sage is a massive corporate with millions of customers (by its own admission) that is supposed to be or least I would think should therefore be well equipped by now to offer acceptable and efficient customer service and support let alone making sure it's platform does not crash and leave your customers stranded and ham strung for days on end with no ETA in sight.

I've heard all the Sage excuses for far too long now - Sage has had years to resolve its no existent customer service and support - snatch the bucks - ***** customer service and support - Corporate Greed ridding slip shot of Ethical business.

Appears you guys are banking on the fact that it is a morava schlep to switch to another accounting solution - good luck with that I think that many many of your customers including myself are starting to realise that it will be worth the schlep of switching and getting as far away from Sage and its pathetic no existent Customer service or support as humanly possible.

As soon as I have some time available to do the switch my relationship with Sage will become a distant painful memory in the dust.

Its so simple all we ever expected of you was fair and reasonable customer service and support and you have failed time and time again over many years now.

I am sick to death of Sage hiding behind its corporate structures, so called self-help options and call centres - for G@# sakes do something helpful and add value to our lives instead of taking away!

Please don’t bother me with any of the usual Sage garbage lip service response – just sort your **** out!

My comments and statements herein are my express views and opinions.