Sage - ***********
Really *********** when it comes to service and resolving your queries. Ironic that Sage develops and distributes accounting software but when it comes to an account query it is too complicated for them solve. About 2 months ago we upgraded to Pastel V18 but were informed by the call centre that we have to pay for the upgrade. We then paid via credit card on the Sage store R13 000. I were then informed that the upgrade is free and that they will allocate the amount to our account. Now our Pastel is expiring and also we added a module but because of Pastel expiring we can't access the module. 2 Months later I am still begging them to allocate the amount. Please wake up because this is ridiculous!!
Good day,
We are terribly sorry for the inconvenience caused! In terms of getting your query resolved in a timely manner, we would like the most appropriate team to get in touch with you based on your info provided. Can we suggest that you request a call-back on the following link, so that a dedicated team can get in touch with you to further assist. https://www.sage.com/za/customer-call-back-form
Kind regards
The Sage SA Team
Good day,
We are terribly sorry for the inconvenience caused! In terms of getting your query resolved in a timely manner, we would like the most appropriate team to get in touch with you based on your info provided. Can we suggest that you request a call-back on the following link, so that a dedicated team can get in touch with you to further assist. https://www.sage.com/za/customer-call-back-form
Kind regards
The Sage SA Team