SAGE Does not care for their customers

I have been a loyal supporter of SAGE Cloud since 2010. For the past 2 years their service has gone from BAD to to just plain USELESS. Today is the 23rd of March as most of my clients / payrolls pay their staff by the 25th I am supposed to have done all payrolls by today but as I am writing here I have only been able to do one out of 10. I have logged multiple emails and calls with SAGE Payroll. Shockingly I have "priority support" as a valued client of SAGE but to no avail. Their system has a bug and despite my trying to explain the issue and the urgency they just keep giving me generic answers and solutions with no attempt to really understand the issues at hand and give me support. Not even a plea to them explaining how would they feel if they don't get paid Friday was of any use. I have dealt with SARS call centre staff with more gray matter than all the SAGE Staff combined. SAGE really needs a wake up call as XERO and simple pay and others are eating their lunch and they just don't see to care. I was promised that a senior or Supervisor will call me but its 15 minute past my deadline and I am still waiting SHOCKING