Sage continue to dissappoint

I have been on hold for 58 minutes waiting for the call centre to answer the phone and assist me with a business critical issue. I have a retail trade outlet and my point of sale system is down - so is my business. This is not the first time I have given up and had to go to a manual handwritten invoice system. Sage simply cannot get it right. I don't want to hear the same old "large call volumes" message. Get more staff or you will lose customers. So in the meantime I issue hand written invoices to my customers and will have to try the call center again when we quieten down - simply not cool for a very large company Sage.