Sage Cloud Accounting : No SUPPORT for system generated errors

Sage Cloud Accounting did an 'upgrade' which resulted in chaos around banking retrieval. The 'pegg' bot is useless - the 'live chat' is worse then the 'pegg' bot. Email support takes days and telephone support is a hold system that sends you round in circles for hours. Have deadlines to meet and can't get the info needed. Very unhappy customer here.