Sage Cloud Accounting BUG issue since 2020 unresolved

Sage South Africa- Sage Pastel Cloud Accounting have had issues from Dec 2020, which involves a BUG that they are aware of. Their technical and development teams cannot resolve this issue for 3 months now. This is so bad, as it affects a pretty basic element of the accounting program, and was not there prior to Dec 2020. We have sent numerous emails and phoned their support. But they never update one, on how the progress is going or if they even care, to rectifying this issue. Very disappointed with their service. If our small business, hadn't paid our full annual subscription, we may be looking elsewhere for another Accounting Company, that has better service back-up. Perhaps the company has got too large, too quickly and cant handle small issues. Also with the Covid year, with many working from home, with technology today, and now, this is no excuse. We waiting patiently 3 months later. Perhaps after this post, senior management at Sage Cloud Accounting may even contact us...there maybe hope ?? Lets wait and see