Sage - Call Centre

Trying to contact and get help from these call centres is ridiculously. Was on hold for 1hour, 23minutes and 24seconds. Still not assisted. They have been having a year end with high call volumes for the last year!!! Strange because we only have year end once a year. We pay for this service and it sucks!!!! Want to renew, bu cant even do that through the call centre. Seriously no customer service!!! If you ask to speak to the manager, you are informed that they are in a meeting. Maybe less meeting and staff training!!!