Sage Business Cloud? Beware!

Item: Sage South Africa
Rating: 1
Author: Sandy S

I paid for a 3-months subscription for Sage Business Cloud Accounting at the end of November 2021 - not planned, but because the Sage site was giving me hassles - and I have now not had access to the company I paid for, other than 2 days which is now about to expire - since 28/12/2021. I have called their Call Centre numerous times since the beginning of January 2022, sent emails, have spoken to consultants, have been promised the payments would be allocated by yesterday - and they have not! This is beyond acceptable! These companies really need to wake up and deliver what they promise!

Helpful (0)

Replies (2)

Sage South Africa's replyOfficial

14 Jan 2022, 17:13

Good day Sandy,

Hope you are well - we have been advised your concern has been rectified .

Kind regards
The Sage SA Team

Sage South Africa's reply14 Jan 2022, 17:13

Official

Good day Sandy,

Hope you are well - we have been advised your concern has been rectified .

Kind regards
The Sage SA Team

Sandy S's updateReviewer Update

14 Jan 2022, 18:35

My payments from November 2021 have finally been allocated to my account. The account subscription has only been extended to 28/02/2022.

What hasn't been taken care of is:

my client and I had no access to the company from 28/12/2021 until 12/01/2022 - which is time and access we paid for.
Because the account was only opened again for just two days while my payment was allocated, my client was afraid to spend any time on Sage between 12 and 13 January. This was borne out by the fact that access was again blocked the evening of the 13th when I lodged my complaint on HelloPeter.
I have spent hours since 5/01/2022 emailing Sage, calling the Call Centre for Advisors, and following up, again, and again and again. When one works for one's self, this is not time I can bill to my client, but it's time I spent trying to get Sage to respond. This has resulted in lost income to me.
I never received any email replies to my query, or phone calls about this, which I followed up on, again and again. The only feedback I now have had is this reply to me on HelloPeter, on Friday 14/01 17:13, long after "normal office hours.
Why did I have to resort to "HelloPeter to get someone at Sage to sort this issue out?
How do I recommend Sage Business Cloud Accounting to my other clients?

I expect a one-month extension AT LEAST for the time, trouble, inconvenience, and lack of access to Sage from 28/12/2021 to late afternoon 14/01/2022.

Sandy S's update14 Jan 2022, 18:35

Reviewer Update

My payments from November 2021 have finally been allocated to my account. The account subscription has only been extended to 28/02/2022.

What hasn't been taken care of is:

my client and I had no access to the company from 28/12/2021 until 12/01/2022 - which is time and access we paid for.
Because the account was only opened again for just two days while my payment was allocated, my client was afraid to spend any time on Sage between 12 and 13 January. This was borne out by the fact that access was again blocked the evening of the 13th when I lodged my complaint on HelloPeter.
I have spent hours since 5/01/2022 emailing Sage, calling the Call Centre for Advisors, and following up, again, and again and again. When one works for one's self, this is not time I can bill to my client, but it's time I spent trying to get Sage to respond. This has resulted in lost income to me.
I never received any email replies to my query, or phone calls about this, which I followed up on, again and again. The only feedback I now have had is this reply to me on HelloPeter, on Friday 14/01 17:13, long after "normal office hours.
Why did I have to resort to "HelloPeter to get someone at Sage to sort this issue out?
How do I recommend Sage Business Cloud Accounting to my other clients?

I expect a one-month extension AT LEAST for the time, trouble, inconvenience, and lack of access to Sage from 28/12/2021 to late afternoon 14/01/2022.