SAGE Business Cloud Bank Feed -In competence

Terribly disappointing service and problem solving by SAGE Business Cloud since last year November 2020. They still cannot sort out 3rd Party Bank feeding system, resulting in Bank statements not being able to update, you daily have to reload the bank details - then wait 24hours before you can access the Bank feeds; but wait then you only get feeds up until the previous day!!

So many times the system is off line making it impossible to generate invoices on their live system , no statements can be done up to date as the bank reflects the previous days info.

After numerous reviews on cite , logging calls and reference numbers since last year. We receive a SAGE newsletter (dated 26.01.2021 by e-mails - stating that the CEO - Mr. Pier Bensch -"the problem is experienced only since the last week", which makes me doubt if they know what the problem really is.

It is not just my profile having issues - many of my clients also have the same issue with SAGE.