Sage Business Cloud Accounting has been an absolute nightmare.

Since this review was written, I got a lot of response from Sage, especially the what seems to be upper level support. I was promised that there would be a work around and a fix implemented on this problem. I send emails every 3 days to check up on the progress, and as before the goal posts keep moving. I keep getting replies that it is high priority and that is being recoded to make it work, but it is now nearly 7 months and still not resolved. At this point I love everything about the software, however the one crucial function we need doesnt work as advertised.

I was given the details of upper level support to redirect my messages etc, but this has also again fallen on deaf ears. Once you report the issue, they jump quickly and pretend to fix, but nothing gets done. For such a large organisation to fix the code, cannot take so long.

I am still an unhappy customer and still do not recommend Sage Business Cloud or Sage One as this sales order feature does not work. Most of the times the site is slow.

Also another major issue with the software if you work with alot of stock is that stock quantities do not updated when selling. You have to call the call center to "clear the masterfile" so that your stock can reflect accurately. Do not try and do stock adjustments if this has not been done, as you will have a serious stock problem. Call them and ask them to clear the masterfile then update your stock quantities. How do I know this.... I have witnessed it over the past 3 years that it does this, and recently they acknowledged there is a problem and they dont yet have an automatic workaround. It has to be manual.

Again, If these issues can be sorted this software is unmatched in the market. But for now, it is not recommended and their support makes promises and doesnt keep it. rather dont get caught in paying your subscription and you cannot migrate to another platform as it is tedious and difficult to do it. rather choose something else.

Update on our frustration with Sage support.

On 11 Feb 2025 I received the following reply from SAGE
The team has done the testing and found some changes they needed to make. They made the changes and they are testing it again today. This is still being looked at as High priority, looking to at least have the enhancement going live in this week, latest next week.

Again few days later on 19/2/2025 from SAGE
The team ran the test on the scripts and there was still some issues with the code. The team is currently re-working on the code to ensure accurate fix without affecting any other parts of the product negatively.

On 27/02/2025 I spoke with High level support and the person promised to call me back. it is now 14:38 and she is calling me. still not resolved. I have asked high level support to call me. I asked the product manager to give me a call.

now today 28/02/2025 from SAGE
The team has advised the approx. timeline for the sales orders optimization is a few more weeks of testing and no exact date of this fix at this time.

all I get is only promises. I am not getting any delivery. Here is the proof. Dont go for sage - choose another smaller company who will work hard to deliver you results. Big business making promises and cannot deliver.

Update: A huge thank you to the Sage team for finally resolving our long-standing issue.

Back in February 2025, I wrote a very frustrated review about Sage Business Cloud Accounting — particularly about the sales order function that had been broken since September 2024. It caused major operational issues for our business, and despite countless follow-ups, it seemed like nothing was being done. After many months of persistence, communication, and testing from both sides, I’m pleased to say that the problem has officially been resolved. As of today, everything is working as it should, and I want to thank the Sage team — especially the higher-level support and developers — for finally getting this sorted out. I must acknowledge that despite the long road to get here, Sage Business Cloud Accounting remains a powerful and comprehensive software package. It offers excellent functionality overall, and now that this major issue has been fixed, I can fully recommend it again. Thank you to the Sage team for making it right. I promised to update my review once the process was completed — and I’m happy to finally say that the issue is resolved and we’re satisfied with the outcome.