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Stephen T

1 reviews | Active since Feb 2010

11 Oct 2018, 10:56

Sage billing is not right

I have had what I think is the displeasure of using Sage Accounting and it's my opinion that they cheat people with their billing, do not respond to queries to attend to such matters and my advice to anybody out there is to stay away from Sage if you can. I'm actually taking them to the Ombudsman and other relevant consumer bodies. I think there are a number of accounting packages out there that can do a similar job or even better, without hassles. Please do your research.

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Replies (3)
Sage South Africa
Sage South Africa's reply11 Oct 2018, 11:06
Official

Good day,

We are terribly sorry for the inconvenience caused! In terms of getting your query resolved in a timely manner, we would like the most appropriate team to get in touch with you based on your info provided. Can we suggest that you request a call-back on the following link, so that a dedicated team can get in touch with you to further assist. https://www.sage.com/za/customer-call-back-form

Kind regards

The Sage SA Team

ST
Stephen T's update17 Oct 2018, 14:00
Reviewer Update
These recorded (automated) replies like the one SAGE posted above are just that - messages for public consumption. I filled a form as requested in that message. Nothing has been done. As for now, I have decided not to renew my sage subscription but I'll go further. The matter has to be pursued further to address their (I must say ************) billing where they are cheating either unsuspecting or helpless consumers.
Sage South Africa
Sage South Africa's reply17 Oct 2018, 14:06
Official

Good day,

I am terribly sorry that you feel this way. I can assure you that there is a person behind your responses. I have never received your response. May I kindly ask you to send me your details to *** .

Thanking you for your time

The Sage SA Team