Sage Bank feed hassels

After waiting almost 30min for sage support in Jhb to answer, when they did and after I gave my complaint the consultant just hang up and I got a beep tone. Sage has updated their accounting package and the bank feeds do not work. One has to reload the bank feed security every few days. Unlike the past when the feed was 24/7 now they only do it 3 times a day. This is going from bad to worse.