SAGE bad attitude

Although they advise on their automated answer that they are experiencing high call volumes, nothing could prepare me for the "hours" which I had to wait for the call to be answered. Zanele (or what it sounded like) answered and were definitely not the friendliest person I have ever talked to at SAGE Pastel. We are investigating taking up the multi-currency module and a simple question of do we input the currencies (not HOW!), or is it done automatically, she responded with they don't give training over the phone, to which I rep**** that I don't want training, we are merely investigating. I also asked her to send the link to upgrade to version 18 - after minutes of silence I asked her if she is finished as I want to ask more questions on the proposed VAT change, to which she rep**** that she has sent it a long time ago. So she was most unprofessional and it does not tie in with SAGE Pastel's product offering