HW
Heleen W
1 reviews | Active since Sept 2012
22 Sept 2025, 11:45
Sage advisor user license fallacy
Sage advertises that certified advisors have unlimited access in the role of accountant. In practice Sage expects an accountant (how is a certified advisor) to have a separate user license for each and every client. If you have 50 clients on Sage, you need to have 50 user licenses!!!!! Their software prevents accountants from being invited without a license bought.
Helpful (0)
Replies (3)0
Replies (3)Sage South Africa's replyOfficial
22 Sept 2025, 13:42Hi Heleen,
Thank you for reaching out to us. Our customer care consultant has attempted to call you on your mobile. Unfortunately, they were not successful. They have in the meantime requested for the relevant team to reach out to you to discuss your comment.
Kind regards
The Sage SA Team
Thank you for reaching out to us. Our customer care consultant has attempted to call you on your mobile. Unfortunately, they were not successful. They have in the meantime requested for the relevant team to reach out to you to discuss your comment.
Kind regards
The Sage SA Team
Sage South Africa's reply22 Sept 2025, 13:42
Official
Hi Heleen,
Thank you for reaching out to us. Our customer care consultant has attempted to call you on your mobile. Unfortunately, they were not successful. They have in the meantime requested for the relevant team to reach out to you to discuss your comment.
Kind regards
The Sage SA Team
Thank you for reaching out to us. Our customer care consultant has attempted to call you on your mobile. Unfortunately, they were not successful. They have in the meantime requested for the relevant team to reach out to you to discuss your comment.
Kind regards
The Sage SA Team
HW
Heleen W's updateReviewer Update
22 Sept 2025, 13:43Dear Sage SA
I answered the phone, but there was no one on the line. They phoned again and will refer me to a person who can assist with the issue.
Regards
Heleen
I answered the phone, but there was no one on the line. They phoned again and will refer me to a person who can assist with the issue.
Regards
Heleen
HW
Heleen W's update22 Sept 2025, 13:43
Reviewer Update
Dear Sage SA
I answered the phone, but there was no one on the line. They phoned again and will refer me to a person who can assist with the issue.
Regards
Heleen
I answered the phone, but there was no one on the line. They phoned again and will refer me to a person who can assist with the issue.
Regards
Heleen
Sage South Africa's replyOfficial
22 Sept 2025, 14:00HI Heleen,
Thank you for coming back to us.
Kind regards
The Sage SA Team
Thank you for coming back to us.
Kind regards
The Sage SA Team
Sage South Africa's reply22 Sept 2025, 14:00
Official
HI Heleen,
Thank you for coming back to us.
Kind regards
The Sage SA Team
Thank you for coming back to us.
Kind regards
The Sage SA Team
