Sage accounts should be outsourced - pathetic.

I've had a Sage subscription, the 50c flex which includes accounting as well as payroll since August 2019. Somehow in July 2020, an additional invoice was added to my subscription for payroll. I've had no access to my payroll since. I have tried calling their accounts department on numerous occasions, but as we all who have ever tried to call that line knows, the accounts department DO NOT answer. I have had a person confirming via email that the invoices were reversed - but they were not.

Anyway I needed to add a second user around October, and I cancelled the second user in December. The consultant assured me that this was done. I have been billed every single month since for the two users, not just one. I have finally had enough, and they have come to a refund amount a week ago already - this took THREE WEEKS for them to figure out, but this is yet to be paid. They are apparently unable to get hold of the people who is supposed to pay this refund. Please be very aware that you will receive SILENCE when you try to get in contact with accounts. The sales consultant who is supposed to help me is unable to sort this out. I find it EXTREMELY disturbing that SAGE of all companies, don't know how to manage debtor books. Once they stuff up your account you will spend an eternity trying to get it sorted, get sent from pillar to post WITH NO RESULT TO SHOW FOR IT!!! I will not recommend this company to anyone. They are very fast to sell you their products, but once you need actual support, you will find them severely lacking.