1 reviews | Active since Sept 2014
SAGE ACCOUNTING'S SUPPORT IS PATHETIC
On 7 April 2022 I submitted a problem to SAGE ACCOUNTING's so-called "support team" (they might just as well not have one) regarding a problem I have with the naming of our Income TAX account, which is listed as Income VAT. No response. On 11 May 2022 I followed this up with all the info again - still no response. Lately, I am getting regular updates that "We would like to apologize for the delay in resolving your query. The Development Team is still investigating the issue before they can advise further or provide a fix." Do they want to tell me that in FOUR MONTHS they have been unable to fix a simple naming problem???
Since using Sage Accounting I have found that unless there is a "pet" answer where they can just copy the answer from a check sheet, they are UNABLE to deal with any extra-ordinary queries. Their "support" team is below average!!!!!!!!!!!!!!!!!!
Hope you are well.
We have attempted to reach out to you on the contact number that we have for you. Unfortunately we have not been successful. Do you perhaps have an alternative number where we can get in touch with you to discuss the above?
Kind regards
The Sage SA Team
Hope you are well.
We have attempted to reach out to you on the contact number that we have for you. Unfortunately we have not been successful. Do you perhaps have an alternative number where we can get in touch with you to discuss the above?
Kind regards
The Sage SA Team
What's the point of a telephone call if you cannot even respond to SEVERAL WRITTEN e-mails. I DON'T want to talk to anybody on the phone. Just sort out my problems and stop wasting my time!!!!!!!!!!!!!!!!!!!!!!!!
I have a similar problem with you guys just trying to get a quote on a payroll/accounting combined package!! Two months later Noxolo is still providing me with useless information instead of using the information I gave her. It seems that Sage is unable to respond to any request.
What's the point of a telephone call if you cannot even respond to SEVERAL WRITTEN e-mails. I DON'T want to talk to anybody on the phone. Just sort out my problems and stop wasting my time!!!!!!!!!!!!!!!!!!!!!!!!
I have a similar problem with you guys just trying to get a quote on a payroll/accounting combined package!! Two months later Noxolo is still providing me with useless information instead of using the information I gave her. It seems that Sage is unable to respond to any request.