Sage Accounting support is useless !!

If I could give Pastel Support a -10 I would have. The support centre is extremely unhelpful and not at all knowledgeable to offer support. I had a problem today with regards to two ******* files on my Pastel Accounting. After running a rebuild on the one file my problem was not sorted. I contacted the call centre again and after having to wait for 22 minutes for your support centre to answer the phone just to be told to install my last backup...which was Wednesday, because we had loadshedding Thursday and Friday around closing time....of course that was then the reason for my ******* files and your call centre agent refused to put me throught to your software specialist. I pay R20 000.00 support for Sage to refuse to support me. I would like to let you know that I did manage to fix my own data files without losing any information. I do find it upsetting and disturbing that there is so little interest in us as paying customers. If i took your call centre agent's advise 4 days of information would have been lost. Pathetic and **************** from such a "big" company.