SL
Stephan L

1 reviews | Active since Dec 2014

13 Nov 2020, 09:20

Sage accounting does not fail to dissapoint -

The level of instability – and share latency of your systems have the question raised whether SAGE is an SOE • Your communication is constant – just empty without any substance – • Promises bountiful – overpromise and under deliver • Support – number exists – but impossible to use o The above is the mantra of SAGE by experience

As a consumer of your product for the last 6 years - I am using the word disgusted as a rose-covered explanation of my feeling towards your product – service, and support .

Your trust index of 2.6 on Hello Peter further echoes my sentiment – ( Note 2.6 is very bad – it seems the basics needs to be highlighted) -this means that current consumers have a negative promoting sore – this 60% of your base of clients will tell people to STAY AWAY from SAGE .

Since SAGE is part of the larger stable – I have also further take SAGE X3 – and Evolution - out of my consideration for all ERP site evaluations – and only look at Syspro and SAP – since if you cannot handle your baby product – what is the chances you can handle an ERP.

No apologies and or explanations have even been given – your attitude of too big to fail will – will prove time and time again that it is incorrect – you do not even offer the consumer intellectual feedback on plausible reasons – and dare to ask to be transferred to a senior person – gets the called cut immediately

Your Important information is about as informative as your failures on the Bank feeds over the years ( useless echoes of repeated failures with a slight note of – we are going to try again – and again and again – your consumers are not subscribing to a product that is trying – they are expecting it to work )

0
Replies (2)
Sage South Africa
Sage South Africa's reply13 Nov 2020, 15:23
Official
Good day Stephan, 

Thank you for reaching out to us. It is our understanding that this has been taken offline and we have taken this up with you directly. 

Should this not be the case please would you be able to reach out to our Customer Care Team so that they can investigate this for. The email address is ***

Kind regards
The Sage SA Team 
SL
Stephan L's update21 Jan 2021, 13:53
Reviewer Update
Empty echoes will be the sound of Sage offices in the near future - Sage should be ashamed of the dismal service it is rendering -