Sage Accounting can not count

I have two companies and ordered two subscriptions from Sage each with 2 access accounts - The Setup on one was faulty and after *****ing for 6 weeks I gave up on having the problem rectified. Next we change an email address and the Sage answer was that we combine the two companies effectively removing two people that can have access.....and wait for this we double your debit order as you now have two companies running ....oh and i just keep both debit orders running .....We are used to Shoemakers with broken shoes but the accounting people are not far behind.

I cancelled the service well in advance and they still run the debit order The overcharging repayment .....nope that expired with my cancellation

MBR ***9 MBR ***4