Sage Accounting and Support

Sage Sa team has been very supportive of my issues found. Issues relating to recurring payments is currently in progress. Multiple representatives of various departments have been in contact with me consistently.

It seems to be a technical issue either by :: 1) me not ticking a box under profile to allow recurring payments or 2) when I did make initial payments ,i was was notified of payments being recurring but this was not an official action to task so i still have to revert to the tick box under profile.

What ever the case may be, Sage has come to the rescue and facilitated me with over and above support. Thank you!!

My initial statement is harsh, considering how they have been supportive after the fact.

My advise to other users of Sage Accounting, "People on this forum and on other platforms need to consider both sides of the coin before making accusations like I did. Allow due process instead of requesting instant service. Nothing is instant. Support are busy, especially in this time, and they will assist, and finally , know the system before you face a similar issue like mine that could force you to become humble by the fact that you made an incorrect judgment, that Sage does care.

I hope my public apology serves as a correction to my initial public statement.