Sage Account Support - Worst !!

Sage Accounting Support has to be the worst ever !! I sent a support query (HD***2)- all I get as a response (this is not the first time ) is this... "Thank you for getting in touch with us .

We are sorry for the experience.

Please refer to the below link with updates on degraded performance of Sage Accounting. https://status.sage.com/incidents/bg1nnyhysvzj Our teams are working around the clock to attend to this matter."

So i copy the "link" and all it talks about is slow performance - this is nothing to what my query was about - clearly the email I sent was not even read and a general response was just sent . Great Month end and no help ??

This is not the first time I have tried to get help from Sage and to no avail , when you do actually find someone who does address the query it takes forever for them to actually solve the issue .