SAGE - A DISASTER IN ACTION OR INACTION?

Along with hundreds of other customers, i need to express my absolute disgust at the manner in which Sage management is treating its customers!

They know they have a major problem with their banking feeds, but instead of being honest they are instructing their support staff (when you can eventually get through to them over 200 minutes on calls this week) to fob the client off by telling the client to reactivate their bank feeds and then when it says it takes 24 hours for it to work, they say that is the banks fault???

This is not the case, 24 hours later the problem is still the same, no one knows how to fix the problem, they refuse or unable to put you through to any one in authority to be able to address the situation and when you say you are coming in to see them to get it sorted out they hide behind Covid and say the offices are empty?

I am in Gauteng where we currently have less than 400 active cases, but the exscuse stands.

The people I have contacted and who have all fobbed me off refuse to give contact numbers but I have started demanding email address and the list so far is : Moosa, Reyaad <***> *** *** *** Chain, Herosha <***> (Supposedly a supervisor)

Sage needs to bring out a public apology for the disruption it has caused to so many businesses and be honest about if and when they can fix the problem?????