******* call / support center

Item: Sage South Africa
Rating: 1
Author: Gregg Janse van Rensburg

How is it possible to alway have a hold time of more than 20 minutes to get support when calling your support center. Been holding now for over 50 minutes just to register pastel18 because your online registration process as explained on your self help does not work.

For a company that need to support thousands of customers your support / call center is *******.

Helpful (0)

Replies (2)

Sage South Africa's replyOfficial

03 Apr 2018, 12:44

Dear Valued Customer

Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.

In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.

Kind Regards
The Sage SA Team

Sage South Africa's reply03 Apr 2018, 12:44

Official

Dear Valued Customer

Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.

In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.

Kind Regards
The Sage SA Team

GJvR

Gregg Janse van Rensburg's updateReviewer Update

03 Apr 2018, 13:10

I eventually spoke to a registration consultant after 1 hour and 13 minutes. Your self help pastel18 document is useless as when I try to upgrade a client it does not insert the pastel18 license key automatically and tells us that the registration code is incorrect. But as mentioned after 1 hour and 13 minutes it was sorted.

GJvR

Gregg Janse van Rensburg's update03 Apr 2018, 13:10

Reviewer Update