Ridiculous waiting , errors, overall unpleassant and very time consuming

I joined Sage One 3 weeks ago We tried to intergrate from a Pastel system. Twice they did not bring all the data through Everytime I call or my bookkeeper call we are looking at 6-8 minutes of hearing about how they are experienceing a higher volume of calls. Consistant errors. Loosing of data each time they intergrate which means we then have to recapture all the invoices. This takes lots of time and money. I dont have time to waste and believed Sage One was the answer. They take too long to address an online bbokkeeping problem Way to long to answer. Invoices go blank. @#$%