Request to withdraw statements and cancel contract

I arranged with our business partner to begin using Sage's services. All paperwork was completed except the project implementation contract, which I never signed. I then had to relocate to another province unexpectedly, and I advised the business partner that the project needed to be put on hold. They understood and were supportive.

Despite this, I have been receiving statements from Sage for a system that has never been set up and to which I have no access.

I should not be penalised for a communication breakdown between Sage and the business partner. When I had a meeting with Sage, I was told I must pay regardless of access, because the business partner submitted the documents and Sage was never told the project was on hold. The best offer was to bill me for 6 months instead of the contractual 12. As I never signed the implementation contract, I do not accept that I am bound by its 12-month term.

I am very disappointed. As I have received no service amd the business partner was advised on time, I request that:

All statements issued to me be withdrawn, and The contract be cancelled without penalty.

I value Sage's products and had intended to resume the project, but if this is not resolved fairly, I will move to another service provider.