Refusal of repayment

I purchased payslips as a private customer on the 19 March 2021 and processed the transaction twice, I requested for one payment to be reversed and the other yo be for the payslips. I have recieved my order without any hustles, however till today I haven't received my refund. Ive been speaking to Evanitia Alfred who advised that they are looking into the matter but for almost 2 months now